Roy Chen

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Activity overview

Latest activity by Roy Chen
  • Roy Chen created a post,

    Privacy Data Trends That Will Shape Work in 2022

    In a recent article from Harvard Business review entitled 11 Trends that Will Shape Work in 2022 and Beyond, the authors addressed many issues that businesses are facing in the modern workplace. A...

  • Roy Chen created a post,

    Guide to avoid HIPAA Violation

    The administrative burden can be a significant obstacle for small covered entities. They may not have the staff or resources to devote to compliance. Larger covered entities may have the team but ...

  • Roy Chen created a post,

    Why Data Privacy is of Prime Importance to Businesses

    There’s a flipside to the power that comes with big data – holding huge CRM databases conveys significant responsibility too. Any 21st century business has access to vast volumes of customer data—...

  • Roy Chen created a post,

    API Community Guidelines

    Ask About a Persons Pronouns ​ Be careful not to make assumptions about someone’s gender identity, gender expression, and gender-related appearance and behavior.​ ​ Be Original – Not a Fake​ We ...

  • Roy Chen created a post,

    Api Community Guidelines

    Ask About a Persons Pronouns ​ Be careful not to make assumptions about someone’s gender identity, gender expression, and gender-related appearance and behavior.​ ​ Be Original – Not a Fake​ We ...

  • Roy Chen created an article,

    What are these sections and articles doing here?

    This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...

  • Roy Chen created an article,

    How do I customize my Help Center?

    You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...

  • Roy Chen created an article,

    How do I publish my content in other languages?

    If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...

  • Roy Chen created an article,

    How can agents leverage knowledge to help customers?

    You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...

  • Roy Chen created an article,

    Welcome to your Help Center!

    You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...